Privacy Policy

Effective Date: Since user access EzEv website / app
Company: Kalash Mobility Pvt. Ltd.
Website: ezev.app
Email: hello@ezev.app
Jurisdiction: Mumbai, India

1. Introduction

Welcome to EzEv, owned and operated by Kalash Mobility Pvt. Ltd. (“Company,” “we,” “us,” or “our”).
This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our mobile application, website, or any of our related services (“Services”).
By accessing or using EzEv, you agree to the terms outlined in this Privacy Policy.

2. Information We Collect

We may collect the following categories of personal and non-personal data:

a. Personal Information

Full Name
Phone Number
Email Address
Residential Address
Government ID details (including Aadhaar for verification)
Date of Birth (to confirm age eligibility)
Payment and billing details

b. Device & Location Information

GPS location and travel routes
Device identifiers, IP address, browser type, and operating system
App usage data and crash logs

c. Other Information

Feedback, reviews, and communication history with our support team
Information collected through cookies, analytics tools, or third-party integrations

3. How We Use Your Information

We use the collected information to:

Verify user identity and eligibility (including Aadhaar verification)
Enable ride booking, tracking, and billing
Improve app functionality, performance, and safety
Provide customer support and respond to inquiries
Send important updates, notifications, and offers
Prevent fraud, misuse, or illegal activity
Comply with legal, regulatory, or law enforcement requirements

4. Data Storage & Security

Your data is securely stored on cloud servers hosted on AWS, Wix, and ERPNext platforms, which may be located in multiple regions.
We implement strict security protocols, encryption, and access controls to safeguard your personal information.
While we take all reasonable measures to protect your data, we cannot guarantee absolute security due to the inherent risks of data transmission over the internet.

5. Data Sharing & Disclosure

We may share your information with:

Service providers who assist us in hosting, analytics, payments, or technical support
Regulatory and law enforcement authorities when legally required
Business partners for operational and marketing purposes (with your consent)

We do not sell or rent your personal data to third parties.

6. User Eligibility

Our services are open to all individuals; however, riders must be at least 16 years old to use EzEv vehicles.
By registering, you confirm that you meet the minimum age requirement.

7. Cookies and Tracking Technologies

We use cookies and similar technologies to:

Maintain session continuity
Analyze usage patterns
Personalize content and ads

You can disable cookies through your browser settings, though some features may not function properly as a result.

8. Your Rights

You have the right to:

Access and review your personal data
Correct or update inaccurate information
Request deletion of your data (subject to legal obligations)
Withdraw consent at any time by contacting us at support@ezev.app

9. Third-Party Links

EzEv may contain links to third-party websites or services. We are not responsible for their privacy practices or content.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be reflected with a revised “Effective Date” at the top of this document. Continued use of our services indicates your acceptance of the updated policy.

11. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:
📧 support@ezev.app
🏢 Kalash Mobility Pvt. Ltd., Mumbai, India